Shipping policy
Shipping rates
Shipping depends on the destination, weight and order value. The exact rate and available delivery options are displayed before you confirm payment.
France
| Order weight or value | Standard delivery |
|---|---|
| 0–3 kg | €7.99 |
| Over 3 kg, up to 4 kg | €11.99 |
| Over 4 kg, up to 10 kg | €17.99 |
| Orders of €65 or more | Free standard delivery, subject to the conditions applicable to your cart |
European Union
| Destination and service | Rate |
|---|---|
| Germany — collection point | €10.90 |
| Benelux — collection point | €7.90 |
| Spain, Italy and Portugal — collection point | €10.90 |
| Poland — collection point | €11.90 |
| Other destinations covered by the EU shipping zone | €22.00 |
| Orders of €65 or more | Free standard delivery in eligible EU shipping zones |
Other destinations
Standard international delivery costs €29.00, provided the destination is served. Collection point options depend on your address and available services. We do not offer express delivery.
Preparation and delivery times
Orders are prepared and dispatched within 1–2 business days from France. After dispatch, allow 2–4 business days in France, 4–8 business days in the EU and up to 15 days elsewhere. Contact us if delivery is delayed; we will follow up with the carrier.
Tracking
You receive a tracking number by email when your parcel is handed to the carrier. If tracking has not changed for more than three business days, contact us so we can investigate.
Damaged parcel or missing product
Contact us promptly with your order number and photos if possible. Reporting within 72 hours helps us handle the issue but does not limit your statutory rights. We arrange a replacement or refund.