Refund policy

30-day returns

Andes Nature lets you request a return within 30 days of receiving your order, including sale items. This commercial return option is additional to your statutory rights.

Contact aguillen220@gmail.com with your order number. We will provide return instructions. Send the products back within 14 days of your request to: Andes Nature — Aníbal Guillen Calderon, 31 boulevard Michelet, 44300 Nantes, France.

For this commercial return option, products must be unused, unopened and unconsumed, in their original packaging. You pay return shipping costs, except where we made an error or the product is faulty.

Statutory right of withdrawal

Your statutory 14-day right of withdrawal from receipt remains applicable, without giving a reason, with a further 14 days to send products back after notification. Statutory exceptions apply, including goods unsealed after delivery that cannot be returned for hygiene or health protection reasons (Article L221-28 5° of the French Consumer Code). Our commercial policy does not limit your statutory guarantees.

Refunds

We refund your original payment method without undue delay and no later than 14 days after your request. We may withhold the refund until we receive the products or evidence that they have been sent back, whichever happens first.

When the entire order is returned, original shipping costs are refunded up to the standard delivery charge. Your bank may require additional time to display the refund.

Damaged, faulty or incorrect products

Contact us with your order number and photos if possible. We handle the issue and cover return costs where the problem is our responsibility, without limiting your statutory rights.